Planned App Maintenance This Weekend
Venues NSW
We’ll be carrying out planned maintenance on the Sporting Club of Sydney app this Friday evening. From 9pm Friday 27 March through to Saturday morning (approx. 8am), digital membership card sharing and retrieval will be temporarily unavailable. All other app features will continue to work as normal.
WHAT THIS MEANS
During this time, you will be unable to share digital membership cards, and guests will not be able to accept or retrieve them via the Sporting Club of Sydney app.
WHAT YOU NEED TO DO
If you’re planning to share your digital membership card with a guest for use on Saturday, please ensure it has been shared and accepted before 9pm Friday. Card sharing will not be available after this time until the system is restored.
If you need to retrieve a card from a guest, this must also be completed before 9pm Friday.
If you have any questions or need assistance ahead of the maintenance period, please contact app.support@venuesnsw.com. If you have any access issues or need assistance when you arrive at the Club on Saturday, please talk to our reception team. Thank you for your understanding while we complete this necessary maintenance.
FAQs
- What will be affected during the maintenance?
- Digital membership card sharing and retrieval will be unavailable from 9pm Friday 27 March; all other features remain unaffected
- How long will the maintenance last?
- From 9pm Friday 27 March to approximately 8am Saturday 28 March
- Will I still be able to use my digital membership card to enter the Club?
- Yes, entry via turnstiles will continue to work through the app or phone wallet
- Can I still log in to the app during the maintenance?
- Yes, login, events, and parking features will continue to function normally
- I need to share my membership card with a guest for Saturday — what should I do?
- Share and have it accepted before 9pm Friday, as sharing will be unavailable during maintenance
- I need to retrieve my membership card back from a guest — what should I do?
- Retrieve it before 9pm Friday, as retrieval will be unavailable during maintenance
- Will I still be able to access the gym and Club facilities?
- Yes, access systems are unaffected; visit reception if any issues occur
- Will class bookings or reservations be affected?
- No, all bookings via Mindbody and existing reservations remain unaffected
- Will my membership data, booking history, or personal information be affected?
- No, there is no impact to any member data or history
- How will I know when card sharing is available again?
- Notification will be provided via push notification and in-app update
- What should I do if I experience issues after the system is restored?
- Email app.support@venuesnsw.com with a clear description of the issue
